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Avoid scams that trick you into providing personal information by following these guidelines:

1. Download the official Shopee App

• Get your Shopee App via these official sources to enjoy the latest security updates.

• Android Play Store

• iOS App Store

• Huawei App Gallery

2. Keep all transactions within Shopee

• When you're buying on Shopee, always make sure to keep all transactions within the Shopee app or our official website — shopee.ph.

• Be wary of anyone who asks you to make a payment without going through the checkout page.

3. Look out for suspicious-looking messages

• Poor spelling and grammar, links that request personal and sensitive information such as your password or one-time password (OTP) are signs of a scam message.

4. Never share personal and sensitive account information

• Account information such as passwords, OTPs, password reset links, and even a photo of yourself can help fraudsters get access to your account.

• Do not share any credit/debit card details.

• As Shopee will never ask you for this information outside of the Shopee App, be wary of those who ask.

5. Practice good password habits

• Change your account password and ShopeePay PIN number regularly.

• Avoid using the same passwords/PIN numbers across different platforms.

• Never share your password/PIN with anyone.

If you suspect that you've received a scam message, reach out immediately to Shopee Customer Service with a screenshot of the message.

Learn more about common scams and how you can deal with them.